Guyana Telephone & Telegraph (GTT) new CEO Damian Black-burn yesterday announced plans to improve the services the company offers, starting with the introduction of four new business units.
This was revealed during a virtual press conference in which Blackburn noted that the company aims to position GTT to be a “21st century customer organization”. He added that in order to improve the specific needs of different customer segments, the company has been restructured into four business units.
According to Blackburn, the announcement comes just 40 days after starting his 100-day plan since he joined the company as CEO. He recognized some of the challenges the company faces, including the broadband speeds that millions of dollars are allocated to upgrade the system.
“I want to assure Guyana that the company intends to meet the service and customer service challenges by 2021 to ensure that we deliver on our promise to connect our customers reliably,” said the new CEO.
During the conference, he mentioned that the company is also aware of the existing issues with the mobile network and the availability of its Blaze network. To improve this, the CEO said there are plans to have a 4.5 LTE mobile system upgrade, as the company is now looking to target a number of new areas for the service.
Additionally, it was explained that the new business units will help address the challenges the business is currently facing. “The new organizational structure and new leadership will mean that we will laser focus on implementing our plans to meet the needs of our different client groups. “
As a result, three Chief Operating Officers (COO) were announced to head the three units. Eshwar Thakurdin has been appointed COO in charge of residential and fixed services; Richard Stanton, COO of GTT’s Mobile Business Unit; while Orson Ferguson has been appointed COO in charge of GTT business solutions. Bobita Ram, currently Managing Director of Mobile Money Guyana, will continue to lead the company’s fourth unit.
This new structure should allow the company to fulfill its mission for 2022 and improve the problems encountered by customers in the past.